Commercial Flagpole Shipping, Warranty & Return Policy
Typical delivery time for commercial grade flagpoles is 3 to 6 weeks. These large flagpoles are too long to ship by UPS. They ship by truck from a number of warehouses across the US. Shipping costs vary according to the flagpole size, which warehouse it is available to ship from, and your location. Shipping costs are typically not less than $100. Shipping costs can exceed $500 for larger poles and orders for multiple poles. Residential deliveries are more expensive than commercial locations. Our shopping cart is not able to calculate these costs correctly, due to the large number of factors that determine the cost. You can call in toll free 1-877-734-2458 and we will obtain a shipping quote for you prior to placing an order. Alternatively, place your order online and we will contact you by email with a shipping cost, normally by the end of the next business day. At this point you may cancel the order without penalty. Some of the larger flagpoles are made to order so there may be a cancellation charge once you accept the shipping costs and the order is in progress.
Anodized poles take 4-6 weeks to ship because they are made to order. While all of our aluminum flagpoles require little maintenance to retain their natural shine, our anodized flagpoles offer an even simpler solution. Our satin brushed finished flagpoles will generally keep clean with the rainfall in most areas, however; because the exterior of the flagpole is aluminum, it will continue to oxidize throughout its lifetime. Special cleaning agents may be required to remove the discoloration caused by this process of oxidation. Our anodized flagpoles do not encounter this problem. The process of anodization actually creates a barrier on the external surface of the aluminum flagpole, thus eliminating the oxidation process. Because the aluminum is not exposed to the elements, it cannot oxidize. The anodized finishes allow you to clean your flagpole with simple soap and water. For this reason, we recommend the purchase of an anodized finish on all of our flagpoles.
Commercial flagpoles are delivered via tractor-trailer. Ensure that the delivery address can accept a freight delivery via tractor-trailer. Delivery will not be made unless the delivery location can accommodate unloading a one-piece flagpole.
Commercial flagpoles weigh in excess of 200 lbs. Arrange for assistance in unloading at time of delivery. Ensure that you have suitable handling equipment available on-site at the time of delivery.
A representative from the freight delivery company will contact you to arrange a time for drop-off. Please provide a valid phone number where you can be reached. There MUST be someone at the delivery location at the time of delivery.
Ensure that your flagpole is fully inspected BEFORE you sign for delivery. ONCE YOU SIGN FOR THE POLE STATING THAT YOU'VE RECEIVED EVERYTHING AND IT IS IN GOOD STANDING, WE ARE NOT ABLE TO FILE A CLAIM TO REPLACE DAMAGED MERCHANDISE. ONLINE STORES WILL NOT BE LIABLE FOR DAMAGES DURING TRANSPORT IF THE MERCHANDISE WAS SIGNED FOR UPON DELIVERY AS ACCEPTABLE.
All poles are double spiral wrapped with protective paper and shipped in a hard fiber tube. WARNING - The flagpole shaft will stain if allowed to remain in contact with wet or damp wrappings. If there is any sign that the shaft or its shipping tube has come in contact with water during shipment, remove from the tube and unwrap immediately. If the shaft is to be stored outdoors, it must be stored unwrapped, out of the tube and off the ground.
Return policy on commercial flag poles: If you accept delivery on this pole and then later want to return it you will be responsible for the freight to return it, in addition there is a 20% restocking fee for returned commercial flagpoles.
Online Stores, LLC Warranty
Online Stores, LLC warrants that our flagpoles and accessories are free of defects and use the best materials possible and of the best workmanship.
Online Stores, LLC hereby:
- Guarantees all flagpole products except flags, snaps, and rope or cable for the following periods:
- Commercial grade flagpoles - 5 years
- Indoor flagpoles - 5 years
- Residential grade flagpoles including telescoping flagpoles - 2 years
- Flagpole accessories including brackets - 1 year
Defective parts will be replaced or repaired at our discretion. No claim for labor, dismantling, transportation, or re-erection will be honored. Material that needs to be returned will require a prior approval, which will include correct shipping instructions. Material returned without return authorization will not be accepted.
Items damaged by improper installation, overloading by incorrect flag size, accident, or neglect by owners are not covered. This shaft warranty does not include failures with following site conditions; wind induced vibrations and corrosive soils with low pH values (Alkaline) or high pH values (Acidic). Guarantee will not be honored if any alterations, modifications, or additions are made to our product unless approved in writing by Online Stores, LLC.
The 5 year warranty applies to: Commercial Grade Sectionals, Architectural Series Aluminum Flagpoles, Atlas Series External Halyard Flagpoles, Budget Commercial Flag pole, Deluxe IH Series Flag Pole, Economy Extra Series Flagpole, Hurricane Series Aluminum Flag Poles, Outrigger Wall Mount Flagpole Series, Single Mast Nautical Aluminum Flag Poles, Vanguard Series Internal Halyard Aluminum Flagpole, and Vertical Wall Mount Series Flag Poles.