Customer service at US flag
"Customer service at US flag store was exceptional. The first shipment of product was damaged enroute. With a simple picture, customer service immediately shipped a new one, no hassle."
From Residential Flagpoles.

3.5 out of 5
12 reviews
Most recent
Customer service at US flag store was exceptional.
The first shipment of product was damaged enroute. With a simple picture, customer service immediately shipped a new one, no hassle.
Good product and fast delivery.
The knobs had fallen off the tops of most poles and had to be reglued. So far so good.
Have been billed in full, but product ordered 6/ 6/2023 has not been delivered! Supposedly got to Louisville by 5:08 AM on 6/08/2023! UPS notice said being prepared for delivery at that time! Then received a delay! Notice?!? Nothing else receive from UPS nor UNited States Flags, despite multiple inquires!? Out of patience! Have paid according to credit card! Either return money or send product!? Wanted for event, so made purchase from a competitor, that not only delivered, but arrive early! They used USPS! What the hell capitalist?! Can send you all of electronic correspondence, if you want me to be responsible for your lack of vigilance? Jesus!
Overall rating: 3.6153846 / 5 from 13 reviews.
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"Customer service at US flag store was exceptional. The first shipment of product was damaged enroute. With a simple picture, customer service immediately shipped a new one, no hassle."
"Good product and fast delivery. The knobs had fallen off the tops of most poles and had to be reglued. So far so good."
"Have been billed in full, but product ordered 6/ 6/2023 has not been delivered! Supposedly got to Louisville by 5:08 AM on 6/08/2023! UPS notice said being prepared for delivery at that time! Then received a delay! Notice?!? Nothing else receive from UPS nor UNited States Flags, despite multiple inquires!? Out of patience! Have paid according to credit card! Either return money or send product!? Wanted for event, so made purchase from a competitor, that not only delivered, but arrive early! They used USPS! What the hell capitalist?! Can send you all of electronic correspondence, if you want me to be responsible for your lack of vigilance? Jesus!"
"Refused order. . . Finials ends sticking out scratched and chipped! Sent Back!"
"The pole came warped in the box and after I placed it into the pole holder the wood swelled so tight I had to break the flag holder with a hammer to free the pole. Not real happy!"
"Sturdy poles for my classromm"
"Great Quality!"
"Two poles did not have finial>"
"Very good product"
"Excellent poles. Finials were glued on crooked, but no big deal--easily corrected. Would recommend that shipment always be by UPS. USPS was unable to deliver because of ""oversize"" and, as a result, items needed to be picked up at Post Office."