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Commercial Flagpole Shipping, Warranty & Return Policy

Home | Flagpoles | About our Flagpoles | Commercial Flagpole Shipping, Warranty & Return Policy

Shipping Information

Typical delivery time for commercial grade flagpoles is 5 to 8 weeks. These large flagpoles are too long to ship by UPS. They ship by truck from a number of warehouses across the US. Shipping costs vary according to the flagpole size, which warehouse it is available to ship from, and your location. Shipping costs are typically not less than $100. Shipping costs can exceed $500 for larger poles and orders for multiple poles. Residential deliveries are more expensive than commercial locations. Our shopping cart is not able to calculate these costs correctly, due to the large number of factors that determine the cost. You can call in toll free 1-877-734-2458 and we will obtain a shipping quote for you prior to placing an order. Alternatively, place your order online and we will contact you by email with a shipping cost, normally by the end of the next business day. At this point you may cancel the order without penalty. Some of the larger flagpoles are made to order so there may be a cancellation charge once you accept the shipping costs and the order is in progress.

Anodized poles take 11-12 weeks to ship because they are made to order. While all of our aluminum flagpoles require little maintenance to retain their natural shine, our anodized flagpoles offer an even simpler solution. Our satin brushed finished flagpoles will generally keep clean with the rainfall in most areas, however; because the exterior of the flagpole is aluminum, it will continue to oxidize throughout its lifetime. Special cleaning agents may be required to remove the discoloration caused by this process of oxidation. Our anodized flagpoles do not encounter this problem. The process of anodization actually creates a barrier on the external surface of the aluminum flagpole, thus eliminating the oxidation process. Because the aluminum is not exposed to the elements, it cannot oxidize. The anodized finishes allow you to clean your flagpole with simple soap and water. For this reason, we recommend the purchase of an anodized finish on all of our flagpoles.

Shipping Policies

Commercial flagpoles are delivered via tractor-trailer. Ensure that the delivery address can accept a freight delivery via tractor-trailer. Delivery will not be made unless the delivery location can accommodate unloading a one-piece flagpole.

Commercial flagpoles weigh in excess of 200 lbs. Arrange for assistance in unloading at time of delivery. Ensure that you have suitable handling equipment available on-site at the time of delivery.

A representative from the freight delivery company will contact you to arrange a time for drop-off. Please provide a valid phone number where you can be reached. There MUST be someone at the delivery location at the time of delivery.

Ensure that your flagpole is fully inspected BEFORE you sign for delivery. ONCE YOU SIGN FOR THE POLE STATING THAT YOU'VE RECEIVED EVERYTHING AND IT IS IN GOOD STANDING, WE ARE NOT ABLE TO FILE A CLAIM TO REPLACE DAMAGED MERCHANDISE. ONLINE STORES WILL NOT BE LIABLE FOR DAMAGES DURING TRANSPORT IF THE MERCHANDISE WAS SIGNED FOR UPON DELIVERY AS ACCEPTABLE.

We do not ship Commercial poles to Hawaii or Alaska.

All poles are double spiral wrapped with protective paper and shipped in a hard fiber tube. WARNING - The flagpole shaft will stain if allowed to remain in contact with wet or damp wrappings. If there is any sign that the shaft or its shipping tube has come in contact with water during shipment, remove from the tube and unwrap immediately. If the shaft is to be stored outdoors, it must be stored unwrapped, out of the tube and off the ground.

Return Policy

Return policy on commercial flag poles: If you accept delivery on this pole and then later want to return it you will be responsible for the freight to return it, in addition there is a 20% restocking fee for returned commercial flagpoles.

Online Stores, LLC Warranty

Online Stores, LLC warrants that our flagpoles and accessories are free of defects and use the best materials possible and of the best workmanship.

Online Stores, LLC hereby:

  • Guarantees all flagpole products except flags, snaps, and rope or cable for the following periods:
  • Indoor flagpoles - 5 years
  • Residential grade flagpoles including telescoping flagpoles - 2 years
  • Flagpole accessories including brackets - 1 year

Defective parts will be replaced or repaired at our discretion. No claim for labor, dismantling, transportation, or re-erection will be honored. Material that needs to be returned will require a prior approval, which will include correct shipping instructions. Material returned without return authorization will not be accepted.

Items damaged by improper installation, overloading by incorrect flag size, accident, or neglect by owners are not covered. This shaft warranty does not include failures with following site conditions; wind induced vibrations and corrosive soils with low pH values (Alkaline) or high pH values (Acidic). Guarantee will not be honored if any alterations, modifications, or additions are made to our product unless approved in writing by Online Stores, LLC.

Eder Flag Lifetime Aluminum Cone Tapered Commercial Flagpole Shaft Warranty

Eder Flag Manufacturing Company warrants for their intended use lifetime that the aluminum tapered flagpole shafts that we manufacture will be made of the best workmanship and free of defects in material at the time of shipment. When materials furnished on this job are used for the purpose intended, we hereby warrant the cone tapered aluminum flagpole shaft(s) shipped after May 1, 2017.

This intended use lifetime warranty extended to the original purchaser covers the aluminum cone tapered flagpole shaft only and does not include any accessories or connecting hardware. The accompanying hardware (with the exception of snaps, rope, ornaments or cable) is warranted for one (1) year from date of purchase.

Items damaged by improper installation and/or grounding, overloading with incorrect flag size, accident, vandalism, vehicular impact or neglect by owner are not covered by this guarantee. This shaft warranty does not include failures with following site conditions: wind induced vibrations and corrosive soils with low (under 5) pH values (Alkaline) or high (over 9) pH values (Acidic).

Guarantee will not be honored if any alterations, modifications, or additions are made to our product unless the latter is approved in writing by Eder Flag Mfg. Co., Inc. No claims for labor, dismantling, transportation, or re-erection will be honored. Eder Flag shall not be liable for any other loss or damage, including but not limited to consequential or liquidated damages, or back charges. Material that needs to be returned will require a written authorization form from our firm, which will include correct shipping instructions. Material returned without return authorization will not be accepted.

This warranty excludes any finishes such as powder coating and anodizing processes.

Eder Flag Manufacturing Company will, at its sole discretion repair, replace or credit original Buyer’s account for any product that does not conform to this warranty. Eder Flag makes no other warranties, express or implied, which extend beyond the description on the face hereof.

Lifetime warranty applies to: Commercial Grade Sectionals, Architectural Series Aluminum Flagpoles, Atlas Series External Halyard Flagpoles, Budget Commercial Flag pole, Deluxe IH Series Flag Pole, Economy Extra Series Flagpole, Hurricane Series Aluminum Flag Poles, Outrigger Wall Mount Flagpole Series, Single Mast Nautical Aluminum Flag Poles, Vanguard Series Internal Halyard Aluminum Flagpole, and Vertical Wall Mount Series Flag Poles.

Annin Commercial Fiberglass Sectional Warranty

Annin Flagmakers warrants the 20’ Commercial Fiberglass Sectional flagpole shaft for a period of 12 months from date of purchase. The accessories are warranted for a period of 12 months from date of purchase.

For the warranty to remain in effect the pole has to be installed per the installation instructions included with the flagpole. The warranty covers the pole, only if it was used in the manner that it was designed for and handled with responsible care for the warranty period.

All flagpole shafts are designed to withstand wind gusts of up to 70 miles per hour, unflagged. To prevent damage to the shaft and flag, the flag should be removed in wind speeds exceeding 40 mph. Flag size should not exceed 1 4x6ft flag or a total of 24 square feet of flag.

If 2 flags are desired the total square footage of both flags cannot exceed 24 ft.

The right is reserved to amend or update technical data without notice.

This 1 year limited warranty applies to the: Commercial Fiberglass Sectional Flagpole.

Topflight Flagpole Limited Warranty

SunSetter Flagpole 5-YRS Manufacturer’s Limited Warranty

This limited warranty is extended by the manufacturer, SunSetter Products Limited Partnership, 184 Charles Street, Malden, Massachusetts 02148 to the original purchaser and may not be assigned or transferred to subsequent owners. This Warranty applies only to SunSetter Flagpoles purchased and installed in the US. To activate this warranty or to receive coverage, the original purchaser must fill out and mail to SunSetter Products the registration card included with the product, or submit the online registration form at www.myflagpole.com or show SunSetter Products a dated proof of delivery (copy of original purchase receipt) when submitting a claim. The purchaser agrees and acknowledges that this Warranty agreement constitutes an executory contract.

Under this Warranty, the SunSetter Flagpole has a five (5) year limited warranty, from the date of the original purchase, against manufacturer’s defects. Subject to the terms and conditions set forth herein, SunSetter Products will furnish replacement for parts found by SunSetter Products to be defective in design, manufacture or assembly, provided that the flagpole is not subjected to excessive winds.

A. WHAT IS NOT COVERED UNDER THIS WARRANTY

  • 1. Any failure or damage of the components that results from normal wear and tear, negligence, misuse, accident, improper installation or stormy weather is not covered by this Warranty.
  • 2. Labor charges connected with installation of replacement parts are not covered by this Warranty.
  • 3. Freight expenses to and from SunSetter Products in shipping damaged or replacement parts are not covered by this Warranty and must be paid by the purchaser.
  • 4. This Warranty is exclusive to the Flagpole and does not apply to the flag.
  • B. GENERAL PROVISIONS AND LIMITATIONS

  • 1. THE WARRANTY GRANTED HEREIN IS THE EXCLUSIVE REMEDY FOR THE PURCHASER. SUNSETTER PRODUCTS MAKES NO OTHER WARRANTIES TO THE PURCHASER, EXPRESS, STATUTORY, IMPLIED OR OTHERWISE AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATIONS, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
  • 2. TO THE EXTENT PERMITTED BY LAW, SUNSETTER PRODUCTS SHALL HAVE NO LIABILITY TO THE PURCHASER OR ANY OTHER PERSON FOR INCIDENTAL, SPECIAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER ARISING OUT OF BREACH OF WARRANTY OR OTHER BREACH OF CONTRACT, NEGLIGENCE OR OTHER TORT, OR OTHERWISE, EVEN IF SUNSETTER PRODUCTS SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH POTENTIAL LOSS OR DAMAGE. IN NO EVENT SHALL SUNSETTER PRODUCTS BE LIABLE FOR LOSS OF PROFITS AND/OR WAGES.
  • 3. Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
  • 4. This warranty gives you specific rights, and you may have other rights, which vary from state to state.
  • This 5 year limited warranty applies to the: Topflight Telescoping Flagpole.

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