Shipping Times and Costs

We will be closed on Monday May 30, 2022 in observance of Memorial Day. We will reopen on Tuesday May 31, 2022.

*Free Economy Shipping on orders $75.00 and over. Restrictions apply see below for details!

All orders shipping Economy method and orders that qualify for Free Shipping will be processed and shipped within 2-3 business days of order placement

Once you've found the perfect flag, flagpole or accessory inside our vast inventory, it's time to have it shipped. The United States Flag Store offers free economy shipping on orders of $75 or more (with some restrictions). Free shipping is available to the contiguous 48 states and we reserve the right to deny free shipping for any reason. The typical delivery time is 3 to 10 business days after order is processed. Expedited shipping options are available, though additional charges may apply.

Most in-stock items ship the same day if the order is placed before 1 p.m. EST. Purchases eligible for free economy shipping will usually ship within 2-3 business days if the order is placed before 1 p.m. EST. The deadline for expedited shipping of in-stock items is 1 p.m. EST. Shipping charges are based on the size and weight of your order and the method of delivery.

RESTRICTIONS: Free Economy Shipping DOES NOT apply to commercial flagpoles, wholesale orders, customized products, certain residential in-ground flag poles, certain telescoping flag poles, 8ft Wall Mount Poles, galvanized ground sleeves or orders that must be shipped by freight due to quantity/size of items.

Orders placed within the contiguous 48 US states only qualify for free economy shipping. We reserve the right to choose the shipping method based on cost. Typical delivery time for orders that qualify for free economy shipping is 3 to 10 business days.

Purchase orders are not eligible for free shipping.

Orders shipping to APOs, PO Boxes, Hawaii, Alaska, US Territories, or any Islands DO NOT qualify for free shipping.

We also offer expedited shipping services including 3 Day, 2 Day and Next Day Air (delivery rates apply).

Freight Charges: Commercial Flagpoles - As these flagpoles ship by truck out of different locations based on availability, our calculator is not able to calculate the exact freight charges. Please call us for a firm freight quote. If you select this shipping option you will get a very approximate freight cost based on the value of the shipment. You may also place the order using any shipping method and we will contact you with the actual cost. You may cancel the order at that point without any penalty. We do not ship commercial poles to Alaska or Hawaii.

Common Carrier & Freight Shipping:

Items that are too large to ship by standard ground carrier such as UPS or FedEx are required to ship freight. Orders and items that are shipped by freight are delivered on a large truck, such as a 26 ft. box truck or a tractor-trailer.

• Once your order ships, you will receive a tracking number that has an estimated delivery date to your local freight terminal.
• The carrier will call you at your provided phone number to schedule a delivery appointment within the next 1-2 business days. Only weekday appointments are available. If you are unable to receive the shipment within 1-2 business days of its arrival at the freight terminal, contact us at 1-877-732-2458
• All standard freight shipments are delivered curbside. The driver will bring the item to the curb and is not authorized to move it further. Anything past curbside delivery must be arranged before placing the order.
• Most freight orders are delivered on a pallet. If you do not have a dock height delivery door, you most likely will require a truck with a lift gate. This is an additional charge and can be added to your order at the time it is placed. Please call 1-877-732-2458 for additional information.
• Upon delivery, you will need to inspect and sign for the shipment. Prior to signing, any visible damage to the shipment and products, along with any missing items, must be noted on the delivery receipt. We need to be notified of product damage and missing parts within one business day of receiving your shipment.

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Promotional Rules
Custom Flags, Commercial Flagpoles, Select Residential Poles, Galvanized Ground Sleeves, and Commercial Sectionals are Excluded from Promotional Offers unless otherwise specified within the promotion. Whether listed as excluded within the promotion or not there are no exceptions, or implied promotions for listed products above.

Interruption of Service: Online Stores, USPS and UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks and natural disasters.

Shipping Times

All orders shipping Economy method and orders that qualify for Free Shipping will be processed and shipped within 2-3 business days of order placement

Most orders that ship ground usually ship within 1-2 business days if placed before 1:00PM EST and the items are in stock. Orders that ship economy will ship within 2-3 business days if placed before 1:00PM EST and the items are in stock. 

Expedited Shipping Information: Deadline for orders requiring Next Day, 2 Day, or 3 Day delivery is 1:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders placed after 1:00 PM will ship by the end of the next business day for items in stock. Next Day, 2 Day, or 3 Day orders placed on a Friday after 1:00 PM EST will ship the following Monday.  Shipping costs are calculated at time of checkout by our shopping cart, based on the weight of your order and the method of shipment. We ship to all US States and US territories.

Transit time: Shipments are made by UPS, FedEx, or US mail from our warehouse in Pittsburgh, PA. Days are business days from when we ship your order, and do not include weekend or holidays like Thanksgiving. Please add 1-2 working days from when you place your orders for us to process, package, and ship it. We strive to ship within two business days. Sometimes a delay will occur if we are out of stock or if it is something we normally don't stock i.e. large state and world flags. Other items do list shipping time on their specific web pages. In this case, special orders will ship within 5-7 business days. Expedited orders only will be notified of any delays.

Delivery will not be made on a weekend unless special Saturday delivery is arranged. This service is available at an extra cost to certain areas specified by our carriers. Please contact us for availability to make arrangements.

Which Shipping Option is best?

Economy – This method is best if you are not in a rush. Economy shipping will work for USPS PO Boxes, APO and FPO addresses. This will include shipping methods of UPS & FedEx Ground & USPS.

3 Day - Takes 3 days for delivery and costs more than Economy. This option is good if you are on the west coast and need your order within 3 days. 3 Day shipping is available to US only and cannot be used for APO or FPO addresses.

2 Day – Takes 2 days for delivery and costs much more than Economy. Orders shipped via this method arrive by the end of the second business day after shipping. 2 Day shipping is available to US only and cannot be used for APO or FPO addresses.

Next Day – Next Day shipping offers guaranteed overnight delivery for day-definite shipments. Next Day shipping is available to US only and cannot be used for APO or FPO addresses.

Alaska, Hawaii and APO Addresses Shipments to Hawaii and Alaska can now be shipped by Economy. In some cases our shipping calculator may underestimate the actual shipping costs if the package is oversized. In this case we will notify you of any additional charges before shipping. You may cancel your order at this point without penalty.

You can email us at support@onlinestores.com or call 877-732-2458 Monday - Friday 8:00 a.m. - 5:00 p.m. Eastern Standard Time.

Didn't find what you were looking for, or just have a new product suggestion? Please email us at: FlagProductSuggestion@OnlineStores.Com

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