Return Policy

We hope you are 100% satisfied with your purchase. But in case you're not, we will gladly accept returns or exchanges within 30 days.

Please read our return policy below, and then either complete your return online using the NEW Easy Returns feature in your account, or contact our customer service team for assistance.

Return and Restocking Policy

All returns must arrive at our warehouse in the original packaging with the RMA /Order Number clearly written on the outer packaging.

A 15% restocking fee and all return shipping costs will be deducted from the refund amount unless the wrong item was shipped by us, or a product was deemed defective.

A full refund (minus the restocking fee and return shipping costs if applicable) will be made in the original method of payment within 10 days of receiving the return.

Exchange Policy

All items being exchanged must arrive at our warehouse in the original packaging.

A restocking fee will not be applied to items being exchanged. However, the customer will be responsible for the return shipping costs unless the wrong item was shipped by us, or the product was deemed defective.

Once the returned product is received at our warehouse, a credit (minus the return shipping costs if applicable) will be issued to the customer’s account in the original method of payment.

Damaged Items Policy

If you received your item in a less-than-perfect condition please contact us immediately before using the item so we can address the issue and make it right.

If your return is approved, we will initiate a refund to your original method of payment.

We are committed to ensuring customer satisfaction and will work with you to resolve any issues as quickly as possible.

If your item was damaged in transit – please contact customer service, and they will assist you in filing a claim with the carrier.

Commercial Flagpoles

Commercial flagpoles are not returnable. If there is damage upon delivery please contact us immediately before signing for receipt. Please refer to "Commercial Flagpole Shipping, Warranty and Returns” for more information.

Delivery Information for your Flagpole:

1. Delivery Scheduling: The freight carrier will contact you to schedule the delivery of your flagpole. Make sure someone is available to receive and unload it.
2. Check for Damage: Before accepting the delivery, inspect the flagpole. If it is damaged or parts are missing, do not accept it. If the outer wrapping or pole is damaged in any way, refuse delivery.
3. After Delivery: Once you’ve accepted the flagpole, remove any cardboard or wrapping immediately to avoid staining the finish.
4. Report Issues: If you find hidden damage or missing parts after removing the packaging, report it within 2 business days for an exchange. If you notify us after this period, we won't be able to cover the damage or exchange the flagpole.
5. Shipping Costs & Timing:

Commercial flagpoles take about 5 to 8 weeks to ship, and they are delivered by truck.

Shipping costs range from $100 to over $500, depending on the pole size, location, and address.

Residential deliveries tend to be more expensive.

For a shipping quote, please call 1-877-732-2458 or place your order online, and we’ll email you the shipping cost by the next business day. You can cancel your order if needed, but custom orders may have a cancellation fee.

6. Anodized Flagpoles: These flagpoles are custom-made and take 11 to 12 weeks for delivery. They require less maintenance and are more resistant to oxidation than standard aluminum poles. Cleaning is easy just soap and water.

Custom and Personalized Products

Custom and Personalized Products do not qualify for returns or exchanges.

Any additional questions or concerns please contact our Customer Service department:
Phone: 1-877-732-2458
Email: customerservice@onlinestores.com