Return Policy
Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.
United-states-flag.com is totally committed to customer satisfaction. Please visit our Online Returns Center to process your return or call 1-877-732-2458, Monday through Friday 8:00 AM – 5:00 PM EST.
IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We do not refund shipping or freight charges on any orders or return.
GENERAL RETURN POLICY
Most products sold by United-states-flag.com qualify for free exchange or replacement within 30 days from the date your order ships. Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $8.49 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of $8.49 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic orders only.
We do not accept returns or exchanges for any products after 30 days from the date your order ships, EXCEPT Super Tough Brand and Valley Forge Koralex II American flags.
If you would like assistance in returning an item, please contact our customer service department at 1-877-732-2458 or email us at customerservice@onlinestores.com. We will be happy to walk you through the return process.
Clearance items are not eligible for return.
Items shipped outside the United States are not eligible for return.
ADDITIONAL RETURN POLICIES
SUPER TOUGH & VALLEY FORGE KORALEX II SEWN POLYESTER AMERICAN FLAGS:
We offer 6 months limited warranty from date of purchase on Super Tough sewn polyester US flags and Valley Forge Koralex II American flags in sizes 3ft x 5ft, 4ft x 6ft and 5ft x 8ft. Only one warranty per household. We are not able to offer this warranty on larger flags, as larger flags have a shorter expected life. If your flag becomes worn out or faded in that time we will replace it at our cost. Please visit our Online Returns Center to process your warranty exchange
WARRANTY INFO
To be replaced under warranty the flag must be badly worn or faded. Obviously after 6 months use we expect that it will show some signs of wear. Only 1 replacement will be made, and we reserve the right to determine what constitutes "badly worn".
Badly worn: normal wear and tear of this fabric hung outside 24/7 within a 6 month period. such as: Grommet breaks off, header rips, edges start to fray. Please check your flag periodically to assess how it is wearing. Please notify us IMMEDIATELY when you notice that there is a problem.
Online Stores, Inc reserves the right to decide what is badly worn. This warranty DOES NOT COVER INCLEMENT WEATHER, such as: Storms, Snow, Rain, Hurricanes, Tornados, Thunderstorms, Micro-bursts, Earthquakes, Ice storms, Tsunamis or any other act of mother nature. Warranty does not cover THEFT. Warranty does not cover damage done to the flag if it is flapping against a building, a tree, branches, a garage, or any standing object or if it comes in contact with any standing object. It is the customer's responsibility to take care of their flag, hang it properly and to take it down during inclement weather.
FLAG DISPLAY CASES:
All flag display cases qualify for free returns or exchanges within 30 days from the date the order is shipped. Returns/exchanges of flag display cases must be properly packaged to avoid damage in transit. We inspect all returns prior to issuing any credits. If a returned display case is damaged in transit due to poor packaging, a 15% re-stocking fee will be deducted from the credit.
CUSTOM and PERSONALIZED PRODUCTS:
Custom and Personalized Products do not qualify for free returns or exchanges.
COMMERCIAL FLAG POLES:
There is a 20% restocking fee for returned commercial flagpoles.
RETURN PACKAGING:
We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
EXCEPTIONS:
Some products do not qualify for a pre-paid return label because of their value. Please feel free to contact our customer service department at 1-877-732-2458 or email us at customerservice@onlinestores.com and we will be happy to assist you.
UNDELIVERABLE AND REFUSED PACKAGES:
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.
