Careers

Work for one of the fastest growing online retailers in the country!

Please send your resume / cover letter to [email protected] for consideration.

Explore openings below.

Customer Service Representatives

Job Responsibility/Summary:

The role of the Customer Service Representative is to provide outstanding service, to ensure satisfaction and to create a memorable experience for each Online Stores, LLC customer.

Essential Functions:

Takes incoming calls from customers regarding questions, first level complaints, status requests and new orders
Follows the call strategy to ensure the customer receives outstanding customer service
Maintains an average of 80% or greater for scored calls
Interacts with other departments when necessary to obtain customer information or order status
Notates customer accounts quickly and accurately
Sets up reshipments for incorrect, damaged or defective items
Ensures customer complaints are properly handled and directed
Identifies appropriate time to communicate escalated calls to the CS Supervisors
Provides excellent follow up to customer inquiries

Secondary Functions:

Responds to customer email inquiries as assigned
Operates the Internet chat feature with customers as needed

Job Specifications:

Education: Minimum – None; Preferred – High School Diploma

Minimum Experience: 1-2 years; Preferred – Experience in a high call volume environment

Knowledge: Strong understanding of Microsoft Word & Outlook. Proficient in the utilization of a multiline phone system where calls are held in queue awaiting the next available representative. Preferred – Experience with StoneEdge Order Management system

Analytical/Interpersonal Skills: Must have excellent written and verbal communication skills. Attention to detail, the ability to multitask and high levels of organization are required. Ability to exhibit extreme caution with sensitive data. Strong typing skills are needed.

Associate Shipping Clerks

Job Responsibility/Summary:

Pick and pack customer orders for shipment

Essential Functions:

Picks and packs orders from all stores
Exceeds the daily minimum pick/pack requirement
Uses the bar-code scanning hardware and software efficiently

Job Specifications:

Education: Minimum – None; Preferred – High School Diploma

Minimum Experience: 1-2 years of warehouse experience

Physical Requirements: General ability to bend, reach, stretch, push, pull, lift up to 50 pounds, climb and balance on a ladder and hold items above the head as needed to pull down to a carry position.

Analytical/Interpersonal Skills: Must be a self-starter who has the ability to work at a fast pace without supervision. Attention to detail, the ability to multitask and high levels of organization are required to ensure packages are sent quickly and correctly. A positive, team-oriented attitude is required.

Applicants must be available for overtime with same day notice.