Careers

Work for one of the fastest growing online retailers in the country!

Online Stores, LLC owns and operates 8 separate e-commerce websites including United-States-Flag.com, Lightup.com, NorthlineExpress.com, DiscountSafetyGear.com, ConstructionGear.com, SafetyGirl.com, Toysplash.com, and EnglishTeaStore.com. We are looking for hard working, reliable team members to work in our New Stanton and Youngwood, PA locations.

Departments that are currently hiring include:

Customer Service Representatives

Job Description:

We are seeking energetic and experienced Customer Service Representatives to work in a call center environment. The representative will be responsible for taking inbound calls to service customer questions and needs about the company's products and services, while providing exceptional customer service.

Job Responsibilities:

Investigating and resolving customer questions and concerns efficiently and compassionately.
Placing orders via the internet.
Review all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades).
Listens and responds appropriately in all customer interactions. Manage customer relationships by performing the full range of customer service functions.
Follows Call strategy.
Meet or exceed daily CPRH goals.
Maintains department productivity levels for customer satisfaction.
Empathizes and acknowledges customer to create trust and partnership.
Uses negotiation and problem solving skills to resolve customer concerns.
Responds to irate callers in a courteous, professional manner.
Performs other duties as assigned or required by manager.
Adheres to attendance guidelines to ensure successful contribution to team’s goals and performance.
Flexible and willing to help work on department initiatives as needed.
Ability to work a rotating shift of 8am-5pm and 10:00am-7pm M-F.

Qualifications:

Minimum of high school diploma.

One year of experience in a customer service/call center environment.

Excellent interpersonal and motivational skills,innovative and self-starter. Ability to work with minimum supervision, proficient with Microsoft office software and computer technology. Detail and analytical orientation, problem solving and conflict resolution skills. Demonstrated ability to work in a fast paced environment . Ability to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers. Ability to multi-task and use online resources. Ability to handle large volume of work while maintaining focus on the customer. Ability to troubleshoot billing questions. Ability to utilize verbal skills to de-escalate highly dissatisfied customers without supervisor intervention. Bilingual in Spanish is a plus.

Required experience:

Call Center: 1 year

Job Type:

Full Time

Contact Marcia Miller: [email protected]

Warehouse Shipping Clerk

Job Responsibility/Summary:

Work with our shipping and sales departments to prepare, pick, and package online orders in a timely fashion.
Prevent order errors by reviewing for accuracy.
Perform other duties and projects as assigned.

Job Specifications:

Education: Minimum – None; Preferred – High School Diploma

Minimum Experience: None; Preferred – 1 to 2 years of similar experience in a store/shipping/warehouse environment

Physical Requirements: General ability to bend, reach, stretch, push, pull, lift up to 50 pounds, climb and balance on a ladder and hold items above the head as needed to pull down to a carry position.

Analytical/Interpersonal Skills: Must be a self-starter who has the ability to work at a fast pace without supervision. Attention to detail, the ability to multitask and high levels of organization are required to ensure packages are sent quickly and correctly. A positive, team-oriented attitude is required.

DISCLAIMER:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.