Customer Service
Terms and Conditions of Service
- Contact Us
- Mailing List
- How can I place an order?
- Hours of Operation
- Order Status
- Sales Tax
- Canceling/Changing Orders
- Shipping Rules
- Refund & Return Policy
- Wholesale Orders
- Purchase Orders
- Inaccuracy Disclaimer
- Shipping Times
- Flag Etiquette (new window)
- Flag Care (new window)
- Instructions for Flag Poles and Accessories
- Testimonials (new window)
Contact Us:
Follow Us On...TWITTER & FACEBOOK
By Mail:
Online Stores, Inc.
1000 Westinghouse Drive
Suite 1
New Stanton, PA 15672
By Phone:
Toll Free: 1-877-734-2458
By Email:
Please Note: emails are answered in the order they are received, within 1 business day
Order information or general customer service:
Custom flag quotes and service:
Mailing List:
We send out promotional offers about once every 2 months to existing customers and members of our mailing list. Offers often include free shipping coupons or special discounts. We will never sell or rent your email address to any other organization. You can remove yourself from our list at any time.
How can I place an order?
Website and Phone:
We accept all Major Credit Cards. You can either order online through our secure website or call us 724-925-5600 or toll free 1-877-734-2458.
Mail Order:
We accept mail orders if paying by check or money order. Click here to download and print our order form in Adobe© Acrobat format.
(This form is for mail orders only. Do not use this form for sales orders.)
Please fill out our order form and send it along with a check or money order to:
Online Stores, Inc.,
ATTN: Mail Order Dept.
1000 Westinghouse Drive, Suite 1
New Stanton, PA 15672
*Remember to include shipping costs when sending a mail order.
To do this, simply add the items you wish to order to your online shopping cart. When you are finished shopping, click the SHOPPING CART link in the top navigation to view your cart. From the shopping cart page you can choose the shipping method you want and caculate the shipping costs. Indicate on your order form which shipping method you chose and the shipping cost.
Hours of Operation:
Our customer service center is available 7 days per week 8am - 7pm EST.
Order Status:
To check on the status of your order please
or call us toll free 1-877-734-2458.
Please Note: emails are answered in the order they are received, within 1 business day.
Sales Tax:
We do not charge sales tax on any orders, except for shipments to the state of PA. PA does not charge sales tax on the American flag or PA state flags. Flagpoles, other states flags, country flags and football flags are taxable, as are all shipping charges, even for US flags.
Canceling/Changing Orders:
Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. Once a mail order is received and processed it cannot be canceled or changed for any reason. If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges.
Shipping Rules:
Proofread your order carefully. Shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.
If your address is invalid and any correction needs to be made by Online Stores Inc. or any of our carriers, you can be charged an additional fee of $10.00 per package for ground or economy service and $15.00 per package for any express shipping service.
Refund & Return Policy:
Customer satisfaction is at the core of everything we do at Online Stores, Inc. We will make your return process as smooth and easy as possible. Please contact our outstanding customer service team any time you need assistance. Our customer service department can be reached 7 days per week, from 8AM-7PM ET, at 1-877-734-2458 or by email at support@onlinestores.com.
Please allow 7 to 10 business days for your return to be processed. To help us process your return in a timely fashion please use the shipping label provided with the packing slip . If you no longer have access to that document, please put a note inside the package with order number, name, address and telephone number. We reserve the right to charge a 10% re-stocking fee on any orders that are returned for reasons other than customer satisfaction. Commercial 1 piece flag poles may carry a 15% restocking fee.
Return Shipping Address: Please ship all products except large one piece flagpoles to our warehouse. For one piece flagpole returns, please contact our customer service department so that we can arrange shipping back to the manufacturing facility.
Online Stores, Inc.1000 Westinghouse Dr.
Suite 1
New Stanton, PA 15672
NEW Now with 6 months limited warranty on our Supertough US made brand sizes up to 5ftx8ft.
Wholesale Orders:
We can supply large quantities of top quality flags and support many retailers with wholesale product. Our support of our retailer customers is second to none. Please call or email us for wholesale pricing and terms. Our wholesale department can be reached by phone, Monday –Friday, from 8AM-5PM ET, at 1-877-734-2458, option #6. Wholesale accounts are provided to resellers of our merchandise, which must have a Tax ID and Retail (resale) license.
Purchase Orders:
Online Stores, Inc., accepts requests for purchase orders from corporations, government, schools and other institutions. Please mail your PO and accompanying credit references to the address above or fax to 866-910-4016. We request that your Purchase Order Form be from your company's accounting department. We request that Purchase Orders be signed and provide a contact name and phone number, ship to and bill to address, and detailed product information. All purchase orders have $100.00 minimum and do not qualify for free shipping.
For rush orders, we recommend use of a Visa, Mastercard, Amex, or Discover card for immediate processing. PO processing takes 3 - 5 business days on average, with large value orders taking longer.
Inaccuracy Disclaimer:
From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Online Stores, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). On occasion actual flag colors may differ slightly from those pictured on our site. These discrepancies are out of our control, and Online Stores, Inc. will not be held responsible.
Shipping Times:
All orders for in-stock merchandise, in which the customer has selected Ground, 3 Day, 2 Day, or Overnight shipping, are guaranteed to ship the same business day, if placed before 3:00PM ET. Orders for in stock merchandise, indicating these shipping methods, placed after 3:00 PM will ship by the end of the next business day. Orders, in which the customer has selected Economy shipping, will ship within 2-3 business days. Transit times vary, for economy shipments, from 4 business days to 10 business days, depending on the customer’s location and the shipping method.
We ship to all US States, US Territories, and to Canada .
See our shipping information page for more details
